Refund and Returns Policy

Company Name: YOORA FASHION SDN. BHD.
Email: yoora-fashion@outlook.com
Address: A-3-5, SERI GEMBIRA AVENUE, 6, JALAN SENANG RIA, HAPPY GARDEN, 58200 KUALA LUMPUR W.P. KUALA LUMPUR MALAYSIA

1. Overview

At YOORA FASHION SDN. BHD., we are committed to ensuring customer satisfaction with every purchase. If you are not fully satisfied with your order, you may request a return and refund in accordance with the terms outlined in this policy. This policy applies to all products sold on our website, including swimwear, beachwear bags, beach clothing accessories, and slippers.

2. Return Eligibility

Customers may request a return within thirty (30) days from the date of receiving the item. To be eligible for a return, items must:

• Be unused, unworn, and in their original condition
• Be returned with original packaging, tags, and accessories (if applicable)
• Not show any signs of damage, alteration, or misuse

We reserve the right to decline any return request that does not meet the above conditions.

3. Return Process

To initiate a return, please contact us via email at yoora-fashion@outlook.com with the following details:

• Order number
• Name used for the purchase
• Description of the item(s) to be returned
• Reason for return

Once your request is reviewed and approved, further instructions will be provided to complete the return process. Customers are advised to follow the instructions carefully to ensure timely processing.

4. Refund Policy

Upon receiving and inspecting the returned item(s), we will process your refund accordingly. Refunds will be issued using the original method of payment where possible.

Please note:

• Refund processing may take several business days depending on the payment provider
• You will be notified via email once your refund has been successfully processed

We aim to ensure that all refunds are handled promptly and fairly.

5. Cancellation Policy

Customers may request to cancel their order within twelve (12) hours of placing the order.

To request a cancellation, please contact us immediately at yoora-fashion@outlook.com with your order details. If the request is made within the stated time frame, the order will be cancelled and a full refund will be issued.

Cancellation requests made after 12 hours may not be guaranteed, as orders may have already been processed.

6. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: yoora-fashion@outlook.com
Address: A-3-5, SERI GEMBIRA AVENUE, 6, JALAN SENANG RIA, HAPPY GARDEN, 58200 KUALA LUMPUR W.P. KUALA LUMPUR MALAYSIA

7. Policy Updates

YOORA FASHION SDN. BHD. reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.